Eaton UPS Service Contracts
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Eaton UPS Service Contracts

Eaton offer a wide selection of UPS service and maintenance contracts for their systems. These are supplied through EcoPowerSupplies with support from Eaton UPS and are designed to ensure your Eaton UPS system is fully maintained and operational. The Green Care and Essential Contracts provide a 20% discount on future battery replacements.

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Eaton UPS Service Contracts

Eaton UPS Service Contracts

Eaton offer a wide selection of UPS service and maintenance contracts for their systems. These are supplied through EcoPowerSupplies with support from Eaton UPS and are designed to ensure your Eaton UPS system is fully maintained and operational. The Green Care and Essential Contracts provide a 20% discount on future battery replacements.

Green Care Contracts

Green Care is a five year all-inclusive service contract including commissioning of the initial system, preventative maintenance visits and remote monitoring. This service contract covers:

  • Commissioning of UPS and maintenance training of staff
  • 12 Remote readings/maintenance per year for 5 years
  • Remote monitoring 24/7
  • Spare parts included (excluding. batteries) – all 5 years
  • 20% discount on replacement batteries
  • Response time: 6 Hours
  • 2 Physical visits over 5 years
  • Free access to Smart Communicator
  • Software updates
  • Reporting suite
Green Care SKUs Description
G6NZ/8-10 6 hour 24/7 response, 2 normal working hours visits within 5 years, 8–10kVA
G6NZ/11-20 6 hour 24/7 response, 2 normal working hours visits within 5 years, 11–20kVA
G6NZ/21-40 6 hour 24/7 response, 2 normal working hours visits within 5 years, 21–40kVA
G6NZ/41-80 6 hour 24/7 response, 2 normal working hours visits within 5 years, 41–80kVA

Essential Care Contracts

The same features as Green Care but with spares (excluding batteries) covered for one year, not for all 5 years.

Essential Care SKUs Description
E6NZ/8-10 6 Hr 24/7 Response, 2 Normal Working Hours Visits within 5 years, 8-10kVA
E6NZ/11-20 6 Hr 24/7 Response, 2 Normal Working Hours Visits within 5 years, 11-20kVA
E6NZ/21-40 6 Hr 24/7 Response, 2 Normal Working Hours Visits within 5 years, 21-40kVA
E6NZ/41-80 6 Hr 24/7 Response, 2 Normal Working Hours Visits within 5 years, 41-80kVA

Power Contracts

Power Contracts are a warranty upgrade providing a 6hour response on a 24/7 basis with a normal working hours preventative maintenance visit.

  • One preventive maintenance visit per year (during normal working hours)
  • Technical updates
  • Hotline 24 hours/7 days per week
  • Repair service 7×24
  • Travel & labour included (call-out only)
  • Spare parts included (excludes batteries, except under warranty)
  • Emergency service response, travel to site within 6 hours (7×24)
Power Contract SKUs Description
WP6N1/8-10 6Hr 24/7 Response, 1 Normal Working Hours Visit, 8 -10kVA
WP6N1/11-20 6Hr 24/7 Response, 1 Normal Working Hours Visit, 11 -20kVA
WP6N1/21-40 6Hr 24/7 Response, 1 Normal Working Hours Visit, 21 -40kVA
WP6N1/41-80 6Hr 24/7 Response, 1 Normal Working Hours Visit, 41 -80kVA

For more information on Eaton UPS Service Contracts contact our Power Projects team.

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