Eaton UPS Service Contracts
Eaton offer a wide selection of UPS service and maintenance contracts for their systems. These are supplied through EcoPowerSupplies with support from Eaton UPS and are designed to ensure your Eaton UPS system is fully maintained and operational. The Green Care and Essential Contracts provide a 20% discount on future battery replacements.
Eaton UPS Service Contracts
Eaton offer a wide selection of UPS service and maintenance contracts for their systems. These are supplied through EcoPowerSupplies with support from Eaton UPS and are designed to ensure your Eaton UPS system is fully maintained and operational. The Green Care and Essential Contracts provide a 20% discount on future battery replacements.
Green Care Contracts
Green Care is a five year all-inclusive service contract including commissioning of the initial system, preventative maintenance visits and remote monitoring. This service contract covers:
- Commissioning of UPS and maintenance training of staff
- 12 Remote readings/maintenance per year for 5 years
- Remote monitoring 24/7
- Spare parts included (excluding. batteries) – all 5 years
- 20% discount on replacement batteries
- Response time: 6 Hours
- 2 Physical visits over 5 years
- Free access to Smart Communicator
- Software updates
- Reporting suite
| Green Care SKUs | Description |
|---|---|
| G6NZ/8-10 | 6 hour 24/7 response, 2 normal working hours visits within 5 years, 8–10kVA |
| G6NZ/11-20 | 6 hour 24/7 response, 2 normal working hours visits within 5 years, 11–20kVA |
| G6NZ/21-40 | 6 hour 24/7 response, 2 normal working hours visits within 5 years, 21–40kVA |
| G6NZ/41-80 | 6 hour 24/7 response, 2 normal working hours visits within 5 years, 41–80kVA |
Essential Care Contracts
The same features as Green Care but with spares (excluding batteries) covered for one year, not for all 5 years.
| Essential Care SKUs | Description |
|---|---|
| E6NZ/8-10 | 6 Hr 24/7 Response, 2 Normal Working Hours Visits within 5 years, 8-10kVA |
| E6NZ/11-20 | 6 Hr 24/7 Response, 2 Normal Working Hours Visits within 5 years, 11-20kVA |
| E6NZ/21-40 | 6 Hr 24/7 Response, 2 Normal Working Hours Visits within 5 years, 21-40kVA |
| E6NZ/41-80 | 6 Hr 24/7 Response, 2 Normal Working Hours Visits within 5 years, 41-80kVA |
Power Contracts
Power Contracts are a warranty upgrade providing a 6hour response on a 24/7 basis with a normal working hours preventative maintenance visit.
- One preventive maintenance visit per year (during normal working hours)
- Technical updates
- Hotline 24 hours/7 days per week
- Repair service 7×24
- Travel & labour included (call-out only)
- Spare parts included (excludes batteries, except under warranty)
- Emergency service response, travel to site within 6 hours (7×24)
| Power Contract SKUs | Description |
|---|---|
| WP6N1/8-10 | 6Hr 24/7 Response, 1 Normal Working Hours Visit, 8 -10kVA |
| WP6N1/11-20 | 6Hr 24/7 Response, 1 Normal Working Hours Visit, 11 -20kVA |
| WP6N1/21-40 | 6Hr 24/7 Response, 1 Normal Working Hours Visit, 21 -40kVA |
| WP6N1/41-80 | 6Hr 24/7 Response, 1 Normal Working Hours Visit, 41 -80kVA |
For more information on Eaton UPS Service Contracts contact our Power Projects team.
